One - Missing approx. 9000 for yesterday

[Sunflower2507]

Despite logging out, syncing multiple times and removing the step count feature from the App, I am still missing approx. 9000 steps for yesterday.

[TandemWalker]

Hi @Sunflower2507. My hunch is that you have a manual log of some sort overlaying the actual step count that your Fitbit One recorded. I would suggest checking any manual entries made to your Activities Log, including any GPS-tracked activities and see if you can find the culprit.

Also, please use your Web brower to navigate to www.fitbit.com, sign-on to your account and see if the time and date stamp for your last successful sync (top left corner of your dashboard page, is current. 

Hope this helps. Please let us know how it goes.

             TW             

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(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[Sunflower2507]

Unfortunately I have not made any manual entries. I did add my device temporarily on another device when I didn't have my phone nearby but I've since removed. I wouldn't have thought this would have affected my step total though on my app or dashboard.

[TandemWalker]

Syncing your tracker with another device, as you correctly stated, shouldn't result in skewing your step count. Please give us more specific as to which other device you used to sync that day you when you didn't have your phone with you. Note also that a GPS-tracked entry, using the phone GPS functionality, could also affect the step count.

One other possibility is your time zone. Please use your Web browser to navigate to www.fitbit.com, sign-on to your acocunt and click on the Log - Activities tabs. Are the missing steps logged on a different date by any chance? While on the Fitbit web page, click on the gear wheel icon at the top right, then Settings, and confirm that the time zone under the Time heading is correctly set.

Hope this helps. Please let us know how it goes.

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[Debvurlis]

It's amazing that removing manual logs from those using bikes, treadmills AND accusing us of cheating didn't fix your problems of steps exceeding a million per day or more as well as other discrepancies. All it did was make us look lazy and inactive on the friends list. Gee thanks.