One Not Turning On

[phaet]

My Fitbit one did the latest update and now won't work. It shows the Fitbit logo with 6.64 then the full battery but won't turn on or do anything else. I've tried connecting the USB and holding the button for 20 seconds and removing without letting go of the button then unplugging and trying to turn it on but it didn't work. What do I do now?

Moderator Edit: Updated Subject for Clarity/Format

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

[SantiR]

@phaet Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your One not turning on. Thanks for restarting it. 

Did you tried @WendyB's suggestion? Please give it a try if you haven't done so already.

If it doesn't work please let me know so I can help you further.

Keep me posted! 

[phaet]

It wouldn't work no matter what I did so gave up and got rid of it.

I've tried what was suggested but it didn't work. I've also contacted Fitbit and was told that the only thing they could do for me was offer me 25% off a new one except for certain models of course. It's funny how this thing was working fine until it updated and then it would no longer turn on. I'm totally unimpressed with their response.

Moderator Edit: Merged User's Posts

[ElleT11]

I had one that stopped updating for no reason, I thought Fitbit had phased them out so I replaced it with a flex 2 but that’s nowhere near as good compared to what the one used to track. Disappointed might look for another tracker instead of Fitbit 

[SunsetRunner]

I agree. 6.64 has fried my One. I get a health care benefit from work based on my Fitbit activity and my One stopped registering steps/stairs after the last update. This makes me an unhappy camper. I’ve used Zips and Ones for over 5 years.

[SantiR]

@phaet Thanks for your reply and for sharing those details. Also, thanks for contacting customer support about this. It's unfortunate to read that the solution provided by them wasn't the best for you. Feel free to use the discount if you decide to get a new generation Fitbit device.

@ElleT11 @SunsetRunner Welcome to the Fitbit forums! Thanks for sharing your experience and feedback on this thread regarding Fitbit One. 

It's unfortunate to read that they are not working anymore. Feel free to check the discussion on this thread about Alternatives for the One.

Keep me posted!