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One won't synch, Don't know how to find Fitbit Connect.

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‎02-01-2016 12:02

‎02-01-2016 12:02

Hello all you helpful people who understand how Fitbit works, even when they update things so that things don't work anymore!!

 

My One hasn't synched since mid-December. I fixed it somehow back then, because it had not synched since October before that. I do not remember what I did, because i had to follow a rabbit down a hole to chance upon the sollution. I cannot figure it out this time. HELP!!!!

 

Paula

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3 REPLIES 3

‎02-01-2016 13:42

‎02-01-2016 13:42

Hello @PaulaRuth,

 

First, I would try to restart your tracker.  Though I'd hold it closer to 20 seconds or so.  You can tell if you've succesfully restarted it if you see the 'FITBIT 6.60' message.

 

Second, in order for us to further assist you, can you tell us how you would normally sync (which device and which OS on that device)?  Thanks.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎02-01-2016 22:14

In response to PureEvil

‎02-01-2016 22:14

Hi there

I have the same problem. Ive unistalled and re installed and tried to hold the button down for 20 sec - nothing .... HELP!

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‎02-01-2016 22:51

In response to kateloui

‎02-01-2016 22:51

@kateloui Please be more specfic. How are you trying to sync. Computer? Phone? Whch kind?

Community Council Member

Wendy | CA | Moto G6 Android

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