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Syncing two devices gone wrong

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‎03-03-2017 10:10

‎03-03-2017 10:10

Suddenly my iOS Fitbit app stopped properly syncing my One and my Blaze together. It added all the steps together from both devices, throwing my stats way off for two days in a row. Why did this happen, and can I fix it? It happened when I restarted my One, after it stopped syncing for a day. These two devices have properly synced for several years, no problem. 

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2 REPLIES 2

‎03-03-2017 22:10 - edited ‎03-03-2017 22:20

‎03-03-2017 22:10 - edited ‎03-03-2017 22:20

@SunflowerRun wrote:

Suddenly my iOS Fitbit app stopped properly syncing my One and my Blaze together. It added all the steps together from both devices, throwing my stats way off for two days in a row. Why did this happen, and can I fix it? It happened when I restarted my One, after it stopped syncing for a day. These two devices have properly synced for several years, no problem. 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎06-09-2017 04:16

‎06-09-2017 04:16

I have the same issue as well.

Restart does not work.

I think it is happened after some updating in iOS.

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