Syncs with phone but only keeps 1 week history

[cet765]

I have had my Fitbit one for about 2 weeks now. I have it synced with my Android phone. Did not see any problems until today when I tried comparing this week to last week's steps taken. I only have about 1 week recorded, totally list my first week's steps, etc. I had to recharge my Fitbit One just yesterday. So seems my battery is staying charged. Do I need to change setting so that I can have more than 1 week of history stored? Thank you.

[SteveH · Accepted solution]

That's strange. There are no settings for this, all data is kept on the fitbit servers indefinitely.

It's perhaps no confidence though that your One has enough memory to hold 7 days data between syncs so I wonder if it is really syncing to the fitbit servers. Could you check whether there is any data on your web dashboard at www.fitbit.com ?

[PureEvil]

@cet765,

Welcome to the community!

May I trouble you to elaborate on which parts of the dashboard you're looking at?  There are certain elements which definitely only show a week's worth of activity, these include:

• Steps on the friends leaderboard.
• This week's activity tile.

For some parts of the dashboard this makes sense.

I hope this helps.

[cet765]

Thank you for everyone's help! I see what I was doing wrong (looking at the wrong part expecting to see the full history). I'm on such a learning curve with my new "toy"!