Transfer One to new useer

[BGL]

I replaced my fitbit one last year and now my husband would like to start using my old one.  I tried to get it to sync with his new account, but it still has my name on the device and won't sync with his account.   Any idea how to transfer it to a new account?  Thanks!

[ceeeni]

Hi,

Did you remove your old device from your account? You can verify this by checking Devices tab in your phone's fitbit app.

Thanks.

[BGL]

It's been over a year ago, so I don't remember exactly what I did when I replaced the old one.  My app only shows one device on my account, so I'm not sure how I would remove the old one.

[ceeeni]

Not sure how to go about with this.

Try adding your old device to your account.

Remove it from your account.

Reset the device.

Ask your husband to pair it with his account. If this does not help, contact support over chat or call.

Thanks.

[MeylinP]

It's nice to see you around more often @BGL! Thanks for stopping by! Hey, I noticed my friend  @ceeeni provided you with great steps to help you resolve your issue. I'd like to know if your husband has tried the exact steps provided at How do I set up my tracker? please know that at the moment he set up the One into his account it will automatically start from zero so your name should no longer appear in the tracker. Also, I'd suggest he tries to set it up using a computer.

Let me know how it goes! 

[BGL]

Thanks @ceeeni and @MeylinP.  I'm using a PC and went through the Fitbit Connect steps.  It searches for a device, but can't detect it.  I tried to add the old fitbit back to my account, but  Fitbit Connect only gives me the option to replace my current device.   I replaced the old one because I was having some problems with syncing, so it might be a problem with the device.  it's still counting steps, so I was hoping it would work well enough for my husband to test it out before buying another for him, but it be that it's just not working properly.  Thanks again for your help and advice.

[MeylinP]

Hey there @BGL thanks for the update my friend! Yeah...it will not let you add two devices of the same type in your account. Why don't you try contacting our Customer Support team and let them know about this so they can provide you with a good solution for this.

Keep me posted!