Unable to add exercise. Wouldn't sync

[mabarnes]

For several years now I've added a ballet class a few days a week via the track exercise option. I tried today, and it recorded it, but said it didn't sync. And, it didn't show any credits in active minutes (should have been 90 minutes). I tried closing and opening the app. I tried turning off and on the phone. Nothing helped. How can I fix it

[TandemWalker]

Hi @mabarnes. This is probably a temporary sync hiccup. I think everything will fall into place with your next successful sync.

TW

[Sasher]

I'm having the same problem with my One. I regularly attend spin classes and manually enter them in the exercise tracker section. But this week when I've entered the classes as usual it won't sync and therefore my exercise isn't getting logged. It's happened for 2 days so far. Im not having trouble syncing my tracker to my phone app, just having trouble with the exercise tracking not syncing with the manually loaded exercise. Please help!

[mabarnes]

I think I found the problem, at least for me. When I started doing this about 2 years ago, ballet didn't exist in their stock choices. There was a way to add it though. I researched calories online and choose a respectable source, added that option and have been using that data to add my classes. After I had the issue adding my ballet class, I went to do add a yoga class, which was a stock choice, and that worked. So, I went to search in the excercise classes and low and behold ballet had been added. That version worked, my manually entered version from 2 years ago did not. Of course now I can't delete my version and it's confusing. And, the stock version has about 37% less calories. But, at least I'm back to getting credit for my active ballet minutes. 

PS, I wish someone at Fitbit would answer my custsomer service emails I sent on this from 4 days ago.

[Sasher]

Hi Mabarnes -
Thanks for your reply - turns out I had to do the same thing. I've been entering my spin classes as Indoor Cycling, as that was the only option when I started manually entering the classes a few years ago. But I just went to the exercise listing and just like your ballet class, Spinning is now an option! I chose that, and the exercises synced! Also same as you, the auto-added calories were way lower than they used to be and than they should be, so I have to manually enter them in. But at least now it's syncing and recording my exercise. Thanks for your help!

[mabarnes]

Here's a thought that might work. I don't care about calories in what I track, so I probably wouldn't bother. But, I was trying to think like the programmer I used to be ages ago to understand what the issue was. Perhaps if you try manually entering another activity, like you did a long time ago but call it say Spinning1 or maybe 1Spinning -- something the computer logic sees differently than the standard "spinning" option they've added but you understand as in fact spinning. Then enter the calories you want.  Maybe it will work again with the calories you've researched and you wouldn't have to log their spinning then also long extra calories manually. Just a thought.