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Unpairing Mobile Track from one phone to another

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‎08-24-2016 04:32

‎08-24-2016 04:32

I recently got a new phone and am trying to use Mobile Track on my new phone but it is giving me a message saying that I need to unpair mobile track from my old phone (Nokia Lumia 635) so that I can pair it with my new phone (Samsung Galaxy Grand Prime). I have uninstalled the app and logged out from the old phone and still am having no success with the new phone. Can someone please help me with this?
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2 REPLIES 2

‎08-24-2016 05:00

‎08-24-2016 05:00

I have never heard of this. The only  thing I can think of is to reinstall the app on old phone and there is a delete this device under device

 

You really shouldnt have to do this. But if it doesnt work Contact Support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎08-30-2016 08:26

In response to WendyB

‎08-30-2016 08:26

Thank you WendyB. I will try this and see if it works.

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