help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unpairing Mobile Track from one phone to another

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2016 04:32

‎08-24-2016 04:32

I recently got a new phone and am trying to use Mobile Track on my new phone but it is giving me a message saying that I need to unpair mobile track from my old phone (Nokia Lumia 635) so that I can pair it with my new phone (Samsung Galaxy Grand Prime). I have uninstalled the app and logged out from the old phone and still am having no success with the new phone. Can someone please help me with this?
Best Answer
0 Votes
2 REPLIES 2

‎08-24-2016 05:00

‎08-24-2016 05:00

I have never heard of this. The only  thing I can think of is to reinstall the app on old phone and there is a delete this device under device

 

You really shouldnt have to do this. But if it doesnt work Contact Support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎08-30-2016 08:26

In response to WendyB

‎08-30-2016 08:26

Thank you WendyB. I will try this and see if it works.

Best Answer
0 Votes