12-01-2016 05:03
12-01-2016 05:03
Fitbit one went through entire wash cycle
Managed to start it once with the trick shown on YouTube
it concked off again now
is there a way out?
Does fitbit cover it in warranty?
12-01-2016 07:36
12-01-2016 07:36
WElcome to the Community @DocMandy! It's sad to hear that your tracker got washed. Place your tracker into a bowl of dry rice for 24 hours. This will extract any moisture still inside. Then try doing the restart 2 or 3 times in a row. If your tracker still unresponsive contact the Support Team so they can review your device history and check your options.
Let me know how it goes!
12-03-2016 09:21
03-13-2017 20:30
03-13-2017 20:30
This story has a happy ending. My FitBit One went through a full cycle in the washing machine last Tuesday. I put it in dry rice for 2 days, but no response. Tried again a couple of days later, still nothing. Today, Monday, while I was on live chat with customer support to see if there was anything else I might do, I put it in the charger for one last try, and it revived! It's charged, it synced, it knows it's now daylight savings time, all's well. It took 6 days, but it came back to life. So patience, in my case, paid off. And of course I'll be more careful checking pockets of stuff in the laundry hamper. I also told Luis O., in customer support, that he has magical powers.
03-14-2017 07:46 - edited 03-14-2017 07:47
03-14-2017 07:46 - edited 03-14-2017 07:47
@HarneyThat's awesome it came back to life!
@DocMandyHope yours comes back as well. Keep us posted!
Wendy | CA | Moto G6 Android
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03-14-2017 08:22
03-14-2017 08:22
Hi there @Harney!
It's great to hear that you're back on track! Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!
See you around!