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What if your fitbit breaks?

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‎03-16-2016 18:38

‎03-16-2016 18:38

My friend's fit bit broke, can she get a new one?  It stopped working is there any guaruntee on it?

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‎03-16-2016 18:49

‎03-16-2016 18:49

Hello @viL,

 

Welcome to the community!

 

There's a one year warranty from the date of purchase.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎03-17-2016 05:00

In response to PureEvil

‎03-17-2016 05:00

Thanks

Sent from my iPhone
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‎03-17-2016 05:04

‎03-17-2016 05:04

What do you mean by "...broke" @viL? If it simply stopped working, perhaps all it needs is a restart. Here is the link to restart your One: 

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/?q=restart&l=en_US&fs...

 

You may have to repeat this process two or three times if need be, perhaps holding the button down a little longer, 20 seconds or so, until you get to see "Fitbit 6.60" on your One's display. GL!

 

TW

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