Why did all of my data reset on my tracker at 10 pm?

[KLYNN0110]

I was trying to sync my tracker to the fitbit app...Then I noticed my tracker only said 13 steps.

I had over 10,000 and it all got erased. 

What happened?

[MariamV]

@KLYNN0110 thanks for joining us! It's nice to see you around.  By what you're describing it made think that perhaps your timezone settings aren't correct. Take a look at your timezone settings and then sync your tracker to ensure all of your steps are saved.

Also, to prevent this from happening in the future I recommend restarting your One by doing the following:

1. Plug your charging cable into your computer.
2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
3. Hold down your tracker's button for 10-12 seconds.
4. Remove your tracker from the charging cable and press its button until the screen turns on.

Make sure that you sync your tracker before restarting it, otherwise unsynced data may be erased.

Good luck and let me know if this happens again. I'll be around!  

[SandyNolette]

This has been happening to me a lot as well. I checked mine earlier tonight and it was over 6700. I then checked my app and saw it hadn't performed a sync since end of June. I did it through the app and it went to zero and all the other days I've put in were not recorded. Very discouraging.

[MariamV]

 A warm welcome to our new friend @SandyNolette!  That definitely doesn't sound like expected behavior. Have you tried the following steps to restart your tracker?

1. Plug your charging cable into your computer.
2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
3. Hold down your tracker's button for 10-12 seconds.
4. Remove your tracker from the charging cable and press its button until the screen turns on.

Also, check out this post with further troubleshooting steps. Hope this helps.

Feel free to post back!