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Why did all of my data reset on my tracker at 10 pm?

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‎07-02-2017 23:24

‎07-02-2017 23:24

I was trying to sync my tracker to the fitbit app...Then I noticed my tracker only said 13 steps.

I had over 10,000 and it all got erased. 

What happened?

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3 REPLIES 3

‎07-09-2017 16:41 - last edited on ‎11-24-2025 06:13 by Fitbit Moderator

‎07-09-2017 16:41 - last edited on ‎11-24-2025 06:13 by Fitbit Moderator

@KLYNN0110 thanks for joining us! It's nice to see you around. Smiley Wink By what you're describing it made think that perhaps your timezone settings aren't correct. Take a look at your timezone settings and then sync your tracker to ensure all of your steps are saved.

Also, to prevent this from happening in the future I recommend restarting your One by doing the following:

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Make sure that you sync your tracker before restarting it, otherwise unsynced data may be erased.

Good luck and let me know if this happens again. I'll be around!  

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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‎07-19-2017 21:48

‎07-19-2017 21:48

This has been happening to me a lot as well. I checked mine earlier tonight and it was over 6700. I then checked my app and saw it hadn't performed a sync since end of June. I did it through the app and it went to zero and all the other days I've put in were not recorded. Very discouraging.

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‎07-20-2017 16:35 - last edited on ‎11-24-2025 06:12 by Fitbit Moderator

In response to SandyNolette

‎07-20-2017 16:35 - last edited on ‎11-24-2025 06:12 by Fitbit Moderator

 A warm welcome to our new friend @SandyNolette! Smiley Wink That definitely doesn't sound like expected behavior. Have you tried the following steps to restart your tracker?

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Also, check out this post with further troubleshooting steps. Hope this helps.

Feel free to post back! 

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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