01-21-2017 10:31 - edited 01-21-2017 11:10
01-21-2017 10:31 - edited 01-21-2017 11:10
Myt Fitbit one is going crazy, every morning my sleep tracker showing that it took me between 1h50 to 3h00 to fall a sleep..., which is completely wrong. In reality... it is about between 12 to 20 min. I reset my Fitbit One, I uninstall the android application, I verifiy the timezone for Canada (Québec) (GMT-5) everything seem to be set up properly.
Thank you in advanced for your help.
Aurelie
01-23-2017 08:12 - edited 01-23-2017 08:22
01-23-2017 08:12 - edited 01-23-2017 08:22
@Aurelie1947 Thanks for being part of the Fitbit family! Thanks for trying those workarounds to fix this problem. Are you still experiencing the same issue?
I recommend checking and trying all the sleep settings you can use for your Fitbit One. Use the one that will work the best for you. Also, do the restart a couple more times.
In the meanwhile, you can edit the sleep logs for them to show correctly until this issue gets fixed. Hover your mouse over the sleep log and a "pencil icon" will appear that will allow you to delete or edit them. Check the screen shot below:
Try that out and let me know how it goes!
01-23-2017 09:53
01-23-2017 09:53
Thank you...,
I will try your suggestion and see if it works
Have a nice day
Aurelie