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Wrong? Time falling a sleep between 2h00 to 3h00

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Myt Fitbit one is going crazy, every morning my sleep tracker showing that it took me between 1h50 to 3h00 to fall a sleep..., which is completely wrong. In reality... it is about between 12 to 20 min.  I reset my Fitbit One, I uninstall the android application, I verifiy the timezone for Canada (Québec) (GMT-5) everything seem to be set up properly.

 

Thank you in advanced for your help.

Aurelie

 

Fitbit one.png

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@Aurelie1947 Thanks for being part of the Fitbit family! Thanks for trying those workarounds to fix this problem. Are you still experiencing the same issue?

 

I recommend checking and trying all the sleep settings you can use for your Fitbit One. Use the one that will work the best for you. Also, do the restart a couple more times.

 

In the meanwhile, you can edit the sleep logs for them to show correctly until this issue gets fixed. Hover your mouse over the sleep log and a "pencil icon" will appear that will allow you to delete or edit them. Check the screen shot below:

editsleeplog.PNG

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

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Thank you..., 

I will try your suggestion and see if it works

Have a nice day

Aurelie

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