can't find or add friends

[Aharris588]

I can't seem to find or add any friends. I have an iPhone and have added emails to some contacts and still nothing....?

[Jnels11231]

hi I am trying to add a friend on fit bit and I did what you said to do and it wouldn't notify my friend. I don't know If its the fit bit app or if there is another way to do it. 

Thanks

[Dmarie1984]

I’m having problems adding people as friends on the Fitbit app. My partner just got one but I can’t find him or my friends to add 

[Catriona1402]

I have bought my child a Fitbit ace 2, set it up through my family account but how do I add friends for him? I can’t find my friends usernames to search for them that way, he obviously doesn’t have Facebook or contacts and my friends came from being added through Facebook. Help please so he can compete with his older brother! 

[LindsayM24]

Is this some kind of purgatory? I can’t add friends either. I can’t even connect to my Facebook account on the app or website. This is madness

[Cavfolife]

Join the club. I brought this issue up and how nothing is being done about it.  The "administrator" felt the need to put me in "Fitbit community jail".  I wish I could talk to someone higher up.  Clearly there is an software issue.

[Tamara355]

I am becoming so over trying to find my friend and find challenges. This new app is so awful. I’m about ready to discontinue Fitbit. So sad I loved the old version.

Doesn’t work as not all of the contacts are showing. Facebook never connects 🤷🏼‍:female_sign:

Moderator edit: merged reply

[Sai007]

Hi, I am getting the following error msg when trying to load friends for the challenges:

"Failed to send Friend request.

[Error 403][URL://https://android-cdn-api.fitbit.com/1.1/user/-/friends/invitations]

Pls help.

[kryssvonwalz]

Both my sister and I got fitbits and neither one of us can add friends. It just keeps saying that there are no contacts, no Facebook friends and no email contacts.

[kryssvonwalz]

Did that too it won't work

[tdog21]

I haven't been able to add/accept/delete friends via the app for months now - only way I can do it is via the dashboard - and then, my friends lists on the app and dashboard don't tally!

[Julia_H]

Hey I can’t seem to find my friends on Fitbit and they can’t find me either can you help me out

[Tinawalker]

Hi. I clicked on (possible) friends names on the community page and it went to their personal page and I could click add or request friend.  Hope it works. 

[Rosejane]

Hi there, this is so frustrating. Why is it that when I try to add friends with Facebook I get a message saying I have no contacts this is the same for all the tabs

Moderator Edit: Formatting

[Oligra]

I am having same issue have tried everything still doesnt work

[PureEvil]

Hi all,

The issue with adding friends through Facebook is that not only do you have to enable Fitbit to communicate with Facebook, but in order to find them, they also need to enable Fitbit to communicate with Facebook.

What may ultimately be the easiest way to get your friends added is to:

1. Go to your dashboard.
2. Click on your picture on the top right on the screen (if you hover it should say "Your Profile"), this will take you to your profile page.
3. This is your profile; your friends can friend you through this page.
4. Copy the URL to this page and post it on Facebook, asking your Facebook friends to friend you on Fitbit.

I hope this helps.

[Declanw]

I'm trying to accept a fiend request but when I press accept it works for a little bit then it says we're not friends.

[jcracing1]

Same here!

[Czorn1983]

I get an error message when I try to add my friend's using email addresses. Says the following::: fail to send friend request error 403

[TearAngel81]

So you can't add any friends from contacts or facebook.unless they have a fitbit as well?

[PureEvil]

Hi all,

What I think is the most effective way to get friended on Fitbit is to post your Fitbit profile page URL (either on Facebook, e-mail or text) and have your friends send a friend request from there.  See my previous post on this thread for details.

The advantage to doing it this way:

• You don't need to search by name (or username) which can be ambiguous.  I have multiple 'Jeff W' on my friends list.
• You don't need to this by e-mail address.  Maybe you created your Fitbit account with an e-mail that you don't use with your friends (and thus they won't find you when they search by e-mail)...  Maybe this is a casual friend with which you don't want to share your e-mail address...

I hope this helps.