cant raise a challenge - friends missing

[booksin]

hoping for help.

i cannot raise a challenge as non of my friends come up.

They are all there in the Account/friends screen but are missing from the Friends/7 day steps screen

I have had the fitbit one since 2013 and am very familiar with its operation

I had to reinstall my fitbit app on samsung tab A and now in the 7 day steps screen I get message saying connot connect to fitbit and check connection.

there is nothing wrong with internet connection and the friends in the account section is updating with new friends

very fustrating. Thanks anyone for help

[Julia_G]

It sounds like your Fitbit isn't completely connecting, for some reason.  Have you tried setting it up as a replacement device?  This might get everything properly synced again (hopefully!). Instructions here:  https://help.fitbit.com/articles/en_US/Help_article/How-do-I-set-up-a-replacement-tracker

If that doesn't work, and no one else chimes in with advice, I'd say your best bet would be to contact Fitbit Support: http://help.fitbit.com/?cu=1

I'll be interested to hear what kind of solution you get.  Keep us posted!

[booksin]

Hi

Thanks for the  reply

Yes although must be at least partially connecting.

Yes it was set up as a replacement tracker.

I have raised it with fitbit. They apparently have a backlog and I cannot expect help for at least 2 days

Have tried re installing app.

I have the latest update.

Will keep you posted

cheers

[booksin · Accepted solution]

Well fixed it

Uninstalled app again. Logged out of fitbit on desktop, reset tracker, setup again as new tracker, and reinstalled app on tablet well away from desktop.

As I had already gone through this process a couple of times the only thing I can think of is that previously the tablet (with bluetooth and Wifi on) may have been too close to the desktop when setting up.

That is I hadnt uninstalled the app when setting up.

Anyway back in the challenges so all good.

[Dee2you]

I am having the same exact problem. Its very frustrating. I'll try what was suggested and see what happens.