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charger does not fit my Fitbit One

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‎12-04-2016 19:50

‎12-04-2016 19:50

I just ordered a replacement Fitbit One - the charge that accompanied the Fitbit is faulty and does not charge the device.  Please help me to obtain a functional charging device.

 

Thank you,

Virginia Vecchio

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‎12-04-2016 21:03

‎12-04-2016 21:03

Hi, @vwv! I would suggest getting in touch with Fitbit Support directly. They can certainly help you out.

MakMak | Community Council

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‎12-10-2016 07:46

‎12-10-2016 07:46

Welcome to the Community @vwv! It's a shame to hear that your charger is not working, let me help you out. I recommend trying the charging best practices if the issue persits I agree with @MakMak contact the Support Team they'll be more than happy to assist you. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

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