extra steps on days before I got my fitbit

[kaitlynn5512]

Hello! I just got my fitbit today, and I've been working through the fitbit ap and setting everything up.  I noticed that on May 9 it says I received the "boat shoe" badge for getting 5,000 steps in a day.  It also says that i have over 5,000 steps for this week in the friend area when I have taken about 2,000 since charging my fitbit for the first time.  Is there a way to correct this so I don't have the extra steps for the week, and so that I also don't have a badge that I couldn't have earned as I didn't even have my fitbit at this time?

I saw that the ap did record that somehow I had a few days worth of steps in May, and I found a tip online that said you cannot delete those steps, but you can negate them by putting in an activity of driving during that time, so I did that but I still have 5,000 steps for the week when I just got my fitbit today, and I still have that badge that it says I earned May 9.  I have tried disconnecting and reconnecting my Fitbit One to my phone, as well as deleting and reinstalling the ap. 

[SolangeE]

Hey, Welcome to the Forums  I'm happy to hear that you are part of the Family now! hmm.. maybe as you were setting up your tracker and moving it around, it recorded those steps. Unfortunately the badges can not be deleted, if you were not moving your tracker around while you were setting it up, then try to restart it and set it up as a new device by following these steps:

1.Open the Fitbit App

2. Log in to your account

3. Tap the account tab

4. Tap Set Up a Device

5. Choose your tracker and follow the onscreen instructions.

I hope this helps, let me know. 🙂

[kaitlynn5512]

This didn't work for me, so I just set up a new account and started over. The new account is just fine. I don't know why it showed that I had steps on past dates before I even had my Fitbit. I wouldn't think moving the Fitbit would have effected pay dates.

[SolangeE]

@kaitlynn5512 Hmm.. this is very strange. You should not have information on those dates. I'm glad to hear that you are doing fine with your new account. If it happens again, I recommend you to get in contact with our Support team.