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fitbit one not setting up says dongle unplugged but it isnt. usb port ok

trying to do initial set up and it says the dongle is unplugged.  it isnt.  it is in the usb port of my computer which is fine.  I tested it with another device to be sure.  Now what?  

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Blaze in the U.S.A. retired others
Windows 8.1 and Android 8
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