fitbit one won't pair

[janeyk123]

My fitbit one stopped syncing so I've unpaired the devices and now the app won't connect to my fitbit again? Evetytime I get to the stage of putting the pin number in it just doesn't work 😞
Please help

[MaginB · Accepted solution]

Hi @janeyk123! I hope you're doing great! 

Let me help you out, I recommend you following these troubleshooting steps in order to get it back syncing.

- Close the Fitbit app and open it again. A sync should occur whenever the app is opened.
- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker.
- If your tracker didn't sync, uninstall and reinstall the Fitbit app.
- Try syncing with your computer.
- Try turning on all-day sync so that your tracker will periodically try to sync with the Fitbit app. Note that some customers find that this feature causes the battery on their mobile device or their tracker to drain more quickly than normal.

Hope it helps! Keep me posted :).