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my fit bit one says to update tracker software and has a red !

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‎08-23-2016 18:51

‎08-23-2016 18:51

I just purchased a fit bit one and it is having trouble syncing,  I have done all the rebooting of the devices and also uninstalled and reinstalled the app on my phone.   It says Update tracker software and has a red ! on it.  Is this normal and why is it doing it?  I have a samsung Note 3 phone.  

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‎08-26-2016 10:01

‎08-26-2016 10:01

Awesome troubleshooting jenandmatt

 

Feel free to check out the fitbit article regarding not being able to update the tracker,

 

http://help.fitbit.com/articles/en_US/Help_article/2047

 

Hope it helps

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