no "steps" on my iphone

[scootrn2]

I just love that no one answers you. everytime i ask for help on his topic (i get no matches) what kind of help is that.  ok hopefully one more time.  everything was great until i switched to the new version. now i don have "steps" on my iphone at all.  went back to the original version there were no "steps" it only has a large banner, it also has miles, calories burned, weight, calories eaten,  start a foodplan, and how much you drink.  i dont care about the last four.  i need "steps"  am i being punished for some reason and i cant have "steps  -  this is fitbit (right)  has to do with stepping.  so what is happening and can someone  help me - can a real person read this

Moderator Edit: Format

[scootrn2]

I asked for help for this problem a few days ago.  when im at the new version dashboard, i only have the bottom half.  why dont i get the top of the page (steps, miles, floors, cals, minutes)  why is this missing.  i have the tiles on the bottom.  what a frustrating week with fitbit.  would a brand new tracker help.

[RobertoME]

Hello there @scootrn2 and I'm sorry your post has been around without response, I will try my best to give you my insight regard this issue. I wonder how it looks your iOS Dashboard? note with the recent change it were only modify the position of the tile to have more accessible the information but it should not prevent that your steps synced to your account.

With your latest post you mentioned is not showing information, I'm just guessing, but make sure your tracker is paired to your account. Usually this happens when there is no device paired. If this is the case the issue will be corrected once you pair your tracker again.

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Hope this helps otherwise I'll be around giving follow up to your post.

[Wind_Danzer]

I am having the same problem today.  I have it set to all day sync and today it hasn't paired with my iphone.  It just says "looking" and hasn't paired with it since 6:51am this morning.  I just tried to set it up again but it won't recognize it.

Is the app buggy or is there something wrong with my device's bluetooth?  Everything seems to be working without issue and it's fully charged.

[Boxtedlass]

I'm having the same issue - device hasn't synced since lunchtime yesterday. Dashboard continually looking for device - device fully charged. I have even tried turning my phone on and off with no success. V frustrating- any help welcomed.

[crzl99]

I'm having the same issue.  Just keep getting the "Looking" message since last night when I tried to sync even though the Fitbit is fully charged.  I tried turning off and on the Bluetooth on my iPad and didn't make a difference.  It won't sync to my iPhone either just keep getting the "Looking" message.  I had one of my best steps day yesterday and don't want to lose them!

[SunsetRunner]

I'm having the same problem my Fitbit one has stopped synchronizing since changed to new dashboard. I have now changed back and it still won't sync. I have also tried your suggestion and again no result at present I'm having to write down my steps. This is not what I paid for. Please HELP .

[Pedersm]

Tried all this and still not working. It seems as if it cannot find the device

[crzl99]

Found a solution on another forum.  Put your Fitbit into the charger and plug in the USB end.  Hold down the button until you see the firmware version number (FitBit 6.60) (may take 15 seconds or more - I had to try it twice).  Take it out of the charger and press the button until you see your steps.  Open the app on your phone/computer and sync it.  This worked for me.  Thank you to Evie W. for the solution!

[Boxtedlass]

Fabulous - all working!! Thank you for the post 😀

[RhanaN]

Thanks crzl99. 👍