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steps wont sync or update since July 21 on ipad,iphone or now downloaded on PC

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‎08-03-2017 20:38

‎08-03-2017 20:38

I have turned everything off several times. downloaded charger thing to PC fitbit one attached and it won't sync there either - though it recognizes me and shows calories burned and food, water. But No steps. 

I'm going mad.

Please help.

Best Answer
3 REPLIES 3

‎08-03-2017 23:47

‎08-03-2017 23:47

When you say you have turned everything off does that include the fitbit?

 

If not then try restarting the One using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries though as it's known to not always work.

 

Best Answer
0 Votes

‎08-06-2017 23:41

‎08-06-2017 23:41

Mine is doing the same, only noticed it today. 

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0 Votes

‎08-06-2017 23:46

In response to reerox67

‎08-06-2017 23:46

@reerox67 try the multiple restarts mentioned above as that has the best chance of fixing this. If they don't work then there are some more tips in this troubleshooting guide:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer