12-05-2016 16:20
12-05-2016 16:20
My email weekly report is incorrect....does not even match my daily step counts on the app. Help please.
Answered! Go to the Best Answer.
12-19-2016 06:46 - edited 12-19-2016 06:47
12-19-2016 06:46 - edited 12-19-2016 06:47
Hey hey hey, thanks for stopping by @Seniorrunner, @Jules1906 and @Timcor! Please double check the dates of data from your report. For example, mine states at the top under my name that the data presented is from December 5 to December 11.
To check that the data is correct, go to Fitbit.com/activities and select the dates in the right top corner where it says Today. And, select the same date to be displayed.
If this is incorrect, please get in touch with Support so they can help further. Just remember to attach pictures of the different data you found. @Jules1906 Since you already contacted Support, the best option at the time is waiting for their reply.
I hope this helps, keep me posted! 😉
12-06-2016 02:52
12-06-2016 02:52
I have the same issue. Did you get a response as to how to correct this?
12-06-2016 07:25
12-06-2016 07:25
12-12-2016 09:18
12-12-2016 09:18
Same here - any reply yet? Thanks!
12-13-2016 04:58
12-13-2016 04:58
12-19-2016 06:46 - edited 12-19-2016 06:47
12-19-2016 06:46 - edited 12-19-2016 06:47
Hey hey hey, thanks for stopping by @Seniorrunner, @Jules1906 and @Timcor! Please double check the dates of data from your report. For example, mine states at the top under my name that the data presented is from December 5 to December 11.
To check that the data is correct, go to Fitbit.com/activities and select the dates in the right top corner where it says Today. And, select the same date to be displayed.
If this is incorrect, please get in touch with Support so they can help further. Just remember to attach pictures of the different data you found. @Jules1906 Since you already contacted Support, the best option at the time is waiting for their reply.
I hope this helps, keep me posted! 😉
12-21-2016 00:54
12-21-2016 00:54
My weekly report has been out for a couple of months by around 50,000 steps or more each week. Losing faith and interest rapidly....
12-21-2016 15:46
12-21-2016 15:46
12-21-2016 15:47
12-21-2016 15:47
12-22-2016 06:15
12-22-2016 06:15
Thanks for your reply @Jules1906! And welcome to the Fitbit Community @User5000! @Jules1906 At the moment since Support is already helping you, my advice is to wait for their reply. Also, I think that is a nice idea to attach screenshots of the incorrect weekly report you received. This way they can get you back on track in no time.
@User5000 If you already check your data as I recommended in my previous post, please contact Support for further help.
I hope this helps, keep me posted! 😉
12-26-2016 16:47
12-26-2016 16:47
12-26-2016 17:57
12-26-2016 17:57
12-27-2016 02:02
12-27-2016 02:02
10-23-2017 13:30
10-23-2017 13:30
The number of steps in the weekly report seems to be correct, but every week the report states the the number of steps is 10,281 more than the week before. That can't possibly be true every single week. This makes me wonder about the accuracy of the other info in the report.
10-24-2017 03:15
10-24-2017 03:15
11-02-2017 07:01
11-02-2017 07:01
I have the same issue and it bugs me that when all the other data seems to be so precise that the number of weekly steps always varies by 10,281 even when you can visually see that it’s correct. Surely this is an easy fix for Fitbit peeps? My daughter has a Fitbit flex and hers has the same issue on the weekly report too!
11-02-2017 08:00
11-02-2017 08:00
11-02-2017 17:29
11-02-2017 17:29
11-02-2017 17:33
11-02-2017 17:33
01-08-2018 21:59
01-08-2018 21:59
It is clear from the responses to this so-called ‘solution’ that there is a systemic problem with the emailed weekly reports. There is no correlation between the week on week stats and the ‘10281 steps fewer’ message. Either fix the report process, or discontinue the reports. They are just damaging Fitbit’s credibility, and users’ trust in their trackers.