001 displayed on Charge 3

[KateFitbit]

Fitbit Update 1/18/2019: If you see the Fitbit logo and error 001 on your tracker, please see this link and restart your tracker. This should resolve the issue. If you are still stuck, please let us know. 

[SunsetRunner]

I had no major issues with my Charge 3, before this happened to me.  I was on the phone with support and they walked me through the reset procedure.  Since doing this reset I have had nothing but issues, primarily getting my fitbit to sync with my iPhone app.  On many occasions I have had to restart the Charge 3 to get it to sync, the app just shows looking, until I do the restart.

[LTCProf]

Same thing for me.  I took all afternoon trying to get it to sync then out of the blue it did.  I am so aggravated with the charge 3 I have stopped trying to make sure I do the every 250 steps every hour because it won't even measure that right and when it does sync it doesn't match with the charge 3.  I have turned off everything that I can.  I no longer try to sleep with it and could care less what my heart rate is I need to go back to the first fit bit I had I would certainly be happier.  I got mine on QVC in January and I don't think I have even finished paying for the thing.

[James_Vierkant]

Can you return it to QVC?

[MarreFitbit]

Welcome on board @JoyceJ! Glad to hear our Support Team was able to help. 🙂

Hello @LTCProf! I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Hey there @Hollyy1990! Thanks for troubleshooting this issue before getting in touch with our Support Team. I'm glad to hear they were able to sort this out. 

Hi @ClareLouise90! I'm happy to hear your partner has been able to fix your Charge 3! 

Welcome to the Community Forums @astudentagain! Thanks for letting us know that your Charge 3 started working again after recharging it. 

Hello @SunsetRunner! Thanks for letting me know you have to restart your Charge 3 every time you want to sync it. 

Since the issue persists, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

Thanks for your help @James_Vierkant!

Let me know if you have any further questions, I'll be around. 

[Espix970]

My charge 2 blacked out, so I replaced it with a charge 3. On one instance the face blacked out, but the watch was still connected to Bluetooth. I was able to change clock faces. Now, my charge : is showing the dreaded 001 error. I am unable to restart any of the ways described. There is no Bluetooth connection to attempt. I’m stuck. 

[Asmaaa01]

I face this problem this morning & i tried your solution When i plug it using USB the tracker vibrates but i don't see a battery icon and its Remain hanging on the same screen 001

[SunsetRunner]

Did you press and hold (for at least 10 seconds) the button on the side, while in the charger?

[LTCProf]

I hold the button longer than the 10 seconds then a line shows up then goes away and a smiley face shows up and it restarts (at least I think that is what it does)

[Espix970]

I was able to reset. I left my Fitbit off the charger overnight and let the
batter die off. Used the charging cradle reset method, and voila, it’s
working again.

[Julzrulz]

I was able to get it started again. I have prob registering bike exercise
cause I am on stationary bike. I do interval training.

[DavideFitbit]

Hello @Espix970, thank you for the information provided and the updates, it's good to know that you were finally able to complete the restart process and that your device is working again. Thank you for sharing that your device is also working again @Julzrulz. 

Welcome to the forums @Asmaaa01, just as  @SunsetRunner mentioned earlier, could you please confirm if you already tried to complete the restart following these steps?  

Thank you @LTCProf, yes, that smiley face is the indicator what you've complete the process correctly. Have you received a response from Customer Support?  

Keep me posted. 

[LTCProf]

Yes they were helpful and are sending me a new one.  I just need to mail in the other.  I have really missed using it today!  Look forward to a better experience with the new one.  I really have enjoyed fitbits and encouraged a lot of my friends and family to get one too.  Liz

[Asmaaa01]

Hello,

I was tried @SunsetRunner solution but its not work with me.

As what happen with @Espix970. I was able to reset. After letting my Fitbit off the charger overnight and let the battery die off.
When i used the charging cradle reset method it’s working again.

[James_Vierkant]

DavideFitbit,

From your link below on restarting, there is this cautionary statement:

"Fitbit devices that count floors have a small hole (altimeter sensor) on the back of the device. Don’t attempt to restart your device by inserting any items, such as paper clips, into this hole as you can damage your Fitbit device."

First off, I didn't notice my Charge 3 having a hole.  Would this be why my Charge 3 never recorded any steps climbed even though I live in a 2-story house? 

[jeffg46]

Had this happen to me last night. Tried their chat help and got no answer. Listing the times it was available might be a bit helpful. Waited for way too long with no indication of assistance coming, so just logged off. Received an email today, with specific procedures for a fix. Didn't need to use them because letting it die overnight (apparently letting the logo keep running all night eats a full battery pretty quickly), and plugging it back in to recharge fixed it. Their response also came with a link to an utterly meaningless and insulting generic potential fix that completely disregarded my chat message to begin with. Given I went to sleep last night just hoping it died so I had the excuse to move on to a better product, the longer I have this thing the longer I think I should have purchased something else. How sad, given the reputation Fitbit used to have.

[DavideFitbit]

Excellent! That's good news @LTCProf , thank you for the update. 😀

It's good to know the reset with the cradle worked out for you @Asmaaa01. 

@James_Vierkant, the Charge 3 has a hole on the left side, right above the button, but it is very small and you can barely notice it.  Regarding the floors not being recognized, could you please confirm if you've only noticed this in the 2 story house where you live, or is it a common problem that you've been experiencing anywhere else?  Have you seen an improvement after the restart procedure (with the accuracy of floors registered)? 

Welcome to the forums @jeffg46, I'm sorry to see that your experience with Customer Support was negative. I'm aware that they need to make sure that you've exhausted all available troubleshooting options before considering other options, but they're always glad to provide further assistance once you've tried all the required steps. If you haven't done so already, I would recommend that you continue the assistance process with them so they can let you know how to proceed. Also, Thank you for taking the time to share your feedback, this is always helpful to continue improving products and services. 

Let me know if you have further questions. 

[jeffg46]

Well, I do have other issues. The last 2 days, since I've gotten this to reboot, I have set it up to walk, started the walk, had an indication of the exercise underway, and when I got home it showed only a partial walk (yesterday), or tonight, none at all. The clock was running, and distance counting up the one time I checked it. Got home, and nothing is there. It did show "connected" via bluetooth for the GPS both times. I worked out earlier today, in my house, and it recorded that. 

This thing is nothing but frustration. Hasn't ever synced with my phone, despite having the correct Android version, except for occasionally indicating the heart rate, so I have to do so with my computer. Now all these bugs. I wish I had seen the reviews here before buying this. Of course, one has to log in to see them, and one has no reason to create an account until after purchasing it. I am one disappointed customer.

[James_Vierkant]

David, I would climb 4 stories and it would maybe record 1.  Maybe.  I've reset, uploaded updates, reloaded the app, nothing improved the poor performance of this product. 

I really feel for you, Alejandro, Marre, and others who have to talk up this product on these forums.  I really do.  Gotta be taxing.

[Ping10000]

Mine has periodically had similar issues.  there is no explanation I can think of.  Fitbit, should be on top of their game.  Hoping that is sooner than later.  Hoping Fitbit would address the issues with investers.  I have wondered if Fitbit knows the buyer is an invester.  Perhaps they are listening rather than censoring.

[Ping10000]

# ME TOO.Sent from my Samsung Galaxy smartphone.