01-18-2019
12:46
- last edited on
11-17-2020
13:05
by
MatthewFitbit
01-18-2019
12:46
- last edited on
11-17-2020
13:05
by
MatthewFitbit
Fitbit Update 1/18/2019: If you see the Fitbit logo and error 001 on your tracker, please see this link and restart your tracker. This should resolve the issue. If you are still stuck, please let us know.
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Answered! Go to the Best Answer.
08-06-2019 10:09
08-06-2019 10:09
I had the 001 fault on my Fitbit charge 3 this morning, tried everything on this forum.
I restarted it, holding the button in and taking it off charge and back on again.
Also tried deleted it from my app on my phone and re- installing it
Now it won’t re-install at all
Kept it on charge all day.
Now I have a completely blank screen.
I should say that the green light at the back also doesn’t work.
please help! This is my 2nd Fitbit Charge 3
.
08-07-2019 03:17
08-07-2019 03:17
08-07-2019 11:41
08-07-2019 11:41
08-07-2019 11:44
08-07-2019 11:44
08-07-2019 16:16
08-07-2019 16:16
09-02-2019 00:15
09-02-2019 00:15
I've tried all the suggestions and nothing is working.
09-02-2019 14:27
09-02-2019 14:27
10-12-2019 15:26
10-12-2019 15:26
Had this issue and contacted Customer service. They tried restart...didn't work. Agent was very accommodating and ordered a replacement for me. At least a week without my fitbit 😑 but i will survive! 😉
10-12-2019 16:51
10-12-2019 16:51
10-20-2019 18:10
10-20-2019 18:10
Resetting it didn't work for me and I'm still getting code 001.
01-17-2020 11:39
01-17-2020 11:39
I have had this Fitbit Logo (001) error a couple of times this month. I have reset it. I removed the device from my phone and re-loaded it. It just happened again. I am so frustrated since this watch is less than a year old.
Does anyone have good news?
02-14-2020 23:24
02-14-2020 23:24
charge 3 blank screen only vibrated when button hit have tried many times to reboot. sometimes i get the error 001 screen lately i get smiley face then blank screen again plz help
02-15-2020 10:57
02-15-2020 10:57
Hey....just call customer service. They helped me. Replaced it.
02-23-2020
03:34
- last edited on
06-29-2020
04:56
by
AlvaroFitbit
02-23-2020
03:34
- last edited on
06-29-2020
04:56
by
AlvaroFitbit
I tried all solutions multiple times piece of junk
Moderator edit: format
02-23-2020 10:42
02-23-2020 10:42
Call cust. Service...they helped me
02-23-2020 18:43
02-23-2020 18:43
02-24-2020 04:03
02-24-2020 04:03
02-24-2020 04:46
02-24-2020 04:46
03-27-2020 04:20
03-27-2020 04:20
Did not work for me with the 001 displayed. Can feel it vibrate like it trying to do something, but no display. Took about 5 min, got a 001 again. btw, never saw the 001 until we did the latest update. Before that it was just dark. Still have a month under warranty, need to get a replacement. This is the 4th fitbit ( 2 charge 2 and two charge 3 now). Starting to see a problem....
03-27-2020 04:57
03-27-2020 04:57
Its a tech issue that can not be ressolved contact customer service and they will replace watch part not bands or charger...good luck