001 displayed on Charge 3

[KateFitbit]

Fitbit Update 1/18/2019: If you see the Fitbit logo and error 001 on your tracker, please see this link and restart your tracker. This should resolve the issue. If you are still stuck, please let us know. 

[bbanchev]

Mine also got 001. Battery was about 60% several hours ago now it was 10%. Why is this happening, all of a sudden for so many users? 

[DavideFitbit]

Thank you for all the information and feedback @Ping10000, unfortunately we haven't received any other updates regarding this error message, but the team of developers is aware of this, and is working to find a solution. You should be able to see any recent updates posted here as soon as they're available. 

I'm sorry to see you've been getting this same error message @bbanchev, and welcome to the Community forums. Could you please confirm if you already tried the restart procedure? This has been useful to other users in the thread. 

Keep me posted. 

[AprilStrohmeier]

Hoping someone can help me. My Fitbit charge three is three months old and this afternoon it decided to throw the code 001 with the little dots on the screen. It is no longer green on the back. I had it hooked up to the charger and I have tried numerous times to hold down the button and restart it and nothing is happening. All it will do is vibrate twice. 

 You cannot touch anything on the screen. It will not sync up with the app and when I connected to the charger it’s just showing 001 in the dots. Help  please 

[James_Vierkant]

Bbanchev, this has been happening since at least early December to this product, possibly starting about the time of the .45 firmware update.  It was right after that update that mine first displayed 001.

[Ping10000]

Time for Fitbit to own up.  Too many problems and no real fix.

[Dualla]

Charge 3 nought in December, gitbit logo and 001 showing. Completely I unresponsive, tried the instructions given on the page to restart, but nothing happened  Please advise. Not even two months in use. 

[DavideFitbit]

Thank you for your feedback @James_Vierkant , @Ping10000. 

@James_Vierkant, are you currently getting this error message on your screen as well? Could you please also confirm if you've tried the troubleshooting steps mentioned here earlier? 

Also, thank you for confirming that you already tried the restart procedure @AprilStrohmeier and @Dualla, I'm sorry to see that you've been having the same problem with the 001 error code showing on your screen. I've sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. 

I hope this helps, keep us posted. 

[ProfessorPijp]

Im getting the 001 error and cannot restart. The button buzzes and buzzed quickly a second short time but doesn’t restart.

[James_Vierkant]

Davide, when it worked, it was showing the 001.  It has not connected to any phone or other device since mid-December when I first reported it to Customer Service. This was the same evening of the firmware update. CS was no help and suggested that my Samsung S9 was an unsupported phone and causing the problem.  Yet, it won't connect to an iPhone X, either.  

So, now the expensive brick sits in a drawer while I save up for another new tracker.

[fixerboy]

Looks like I'm joining the 001 club.

I've read all the above, tried all of the above and can't get off square one.

- 4 weeks old

- Can no longer pair with the iPhone 8 (IOS 12.1.4)

- After each attempt, the unit returns to the 001 state with the fitbit logo dots.

- Single red LED on at the moment on the rear.

- Can do the 15 second shuffle but only a smiley face comes up then goes blank. Earlier attempts saw the charge bar but that's no longer reproducable

My next step is to let it run down (presuming this is indicated when the red LED goes out).

Stay tuned.

[Koranand]

Hello my fitbit also display "001" every day so i have to restart it everyday. Is there any tips can help? 

Thank you

[DavideFitbit]

Thank you for the information @ProfessorPijp , I'm sorry to see you've been getting the same error message and that you're not able to complete the restart procedure. I've sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. 

@James_Vierkant , thanks for all the details provided. Let me know if you're still getting the 001 message, or if it's something that happened back in December and you've been experiencing trouble to sync ever since? Both the Samsung Galaxy S9 and the iPhone X are compatible devices, according the the updated list available here.Please let me know if you've also exhausted all troubleshooting steps available in this article. 

@fixerboy and @Koranand, welcome to the Community forums, and confirming that you already tried the restart procedure. I've sent your information to the Customer Support team for further assistance with this, so you'll be getting a reply soon via e-mail. 

I hope this helps, please keep me posted. 

[seratsuki]

I have had SO MANY PROBLEMS with this error:

• Happened and couldn't reset--got a replacement
• Now my replacement has the same issue, almost at least once a week
• I saw someone mention it could be a certain clock face that I used. I changed the clock face, it still happened. 
• When it happens, I cannot reset. I just have to wait for the battery to run out, charge it again, and then it seems OK for a few days. 
• I noticed I have a lot of problems getting it to sync with my LG G6 phone. I thought maybe it could be when it doesn't sync for about a week (yes, I could NOT get it to sync for almost a full week) and maybe thought the Fitbit was having too much data that it couldn't keep, waiting to sync. Nope. It had the error a few hours after a successful sync. 
• It sometimes gets the error while I am asleep or right after I wake up in the mornings. 

This is extremely inconvenient. I have been a fan and user of Fitbit products since the clip, but by far I have never had so much trouble and frustration as I have had with the Charge 3. Extremely disappointed. 

[James_Vierkant]

Davide, thanks for asking.  The device is bricked at this point.  Bluetooth no longer works, so updates won't help.

[MarreFitbit]

Hi there @James_Vierkant  and @seratsuki! Thanks so much for the detailed information about the issues both have been having with your Charge 3. I really appreciate your efforts and time while troubleshooting your devices. Nice way to go!

Since this sounds a bit more serious, I've created a Support Case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

Have a great day!

[OllieWUK]

Mine continues to go in waves of 001 - happens more often when running.

[James_Vierkant]

UPDATE

Customer Service offered me a 1 for 1 trade.  Nice offer, but considering the sheer number of C3's having problems, I turned them down.  I just can't trust that I'll be able to access my data after a run or bike ride.  The whole point of a tracker is the convenience of not having to write everything down on paper.  But if the tracker isn't reliable enough to translate that data, you still have to write it down.  

I really thought this would be a great replacement for my Gear S2.  I was wrong.

[MarreFitbit]

Hi @OllieWUK! Thanks for following the tips and recommendations provided along this thread. I've created a Support Case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

Hello @James_Vierkant! Thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

If you decide to take the one for one trade, don't hesitate to reply back to your support case. Our team will be more than glad to further assist. 

Ping me out if you need further assistance!

[Acwood28]

My Fitbit completely died about 2 weeks ago. blank screen and wouldn’t charge. I gave it another go today, before returning it and it finally started charging.  Then I got the 001 error on the screen. I did the recommended restart, saw the happy face and then the screen just goes blank again. My phone can’t find my Fitbit, so I can’t try the clock face change.  The Fitbit was a Christmas present. It’s only worked properly for about 6 weeks. How do I get it started again?

[MarreFitbit]

Welcome on board @Acwood28! Thanks for already troubleshooting the issue you've been having with your Charge 3. I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Let me know if there's anything else I may assist you with.