01-18-2019
12:46
- last edited on
11-17-2020
13:05
by
MatthewFitbit
01-18-2019
12:46
- last edited on
11-17-2020
13:05
by
MatthewFitbit
Fitbit Update 1/18/2019: If you see the Fitbit logo and error 001 on your tracker, please see this link and restart your tracker. This should resolve the issue. If you are still stuck, please let us know.
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Answered! Go to the Best Answer.
03-07-2019 20:40
03-07-2019 20:40
I have been contacted once by customer support team, all I was asked for were very basic questions like where I live and where I bought my Charge 3. I want help getting it to work again. Help!
03-08-2019 02:18
03-08-2019 02:18
03-08-2019 08:52
03-08-2019 08:52
03-08-2019 13:38
03-08-2019 13:38
03-08-2019 14:01
03-08-2019 14:01
Excellent, thank you for the update @Dsherrera49.
@Nicky987, it usually takes 24 to 48 hours to get a reply from the Customer Support team. You should be getting a response very soon.
Keep me posted.
03-08-2019 14:19
03-08-2019 14:19
03-08-2019 17:50
03-08-2019 17:50
03-08-2019 19:41
03-08-2019 19:41
03-10-2019 08:42
03-10-2019 08:42
Hello,
my problem is device/iPhone not syncing correctly. Last sync says 3/7/19. Bought charger3 on 2/7/19. Lost steps remainder of the day 3/7, tracker shows “0” steps Friday/Saturday but I’ve worn my device and know that I’ve reached over 10k steps both says and the battery is good. My iPhone is set to sync with device automatically. How can I get device/iPhone to sync/ get past data back ?
03-10-2019 09:53
03-10-2019 09:53
Newby23, you can't. You'll have to do a factory reset of the tracker and reload the app on your phone.
03-10-2019 11:15
03-10-2019 11:15
I deleted the app from my iPhone/re-added back the app; I was able to get all the data steps back! How often would I have to do this “reset” of the app??? I’m keeping a record of my daily steps now in excel/picture !
03-10-2019 17:54
03-10-2019 17:54
03-11-2019 05:31
03-11-2019 05:31
I woke up this morning with this error message tried all the steps to reboot but nothing is working
03-11-2019 08:46
03-11-2019 08:46
I’m experiencing this on a Charge 3 that I purchased a week ago. Can someone from Fitbit confirm whether this is a hardware problem or a software problem?
Is there an ETA on a fix? Based on the forum thread I’m reading, it’s been happening since the device was released.
03-11-2019 09:00
03-11-2019 09:00
Hello guys, thanks for your participation in the Community!
I appreciate all the efforts in trying to fix this "001 error" by yourselves. @Ping10000, @James_Vierkant and @Dsherrera49, thanks for the input in the thread.
@ChrisKelley and @Randy193, if you are experiencing the "001 error" issue, I recommend restarting your devices by following the instructions provide in the help article How do I restart my Fitbit device?. If this process doesn't work, perform a long restart:
@Newby23, if your are having syncing issue, I suggest taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Just keep in mind that we are moderating this thread for users who are experiencing the "001 error" in their trackers. If you are experiencing other issues or have a feature suggestion or improvement, I encourage you to find a similar thread, check out the feature suggestion board or start a new thread.
Catch you later.
03-11-2019 11:34
03-11-2019 11:34
Newby23, I ended up having to reset mine about every other day.
03-11-2019 12:06
03-11-2019 12:06
I’ll be returning mine today and going to the Apple Watch.
03-11-2019 21:52
03-11-2019 21:52
I have that 001. It will not let me restart.
03-12-2019 11:19
03-12-2019 11:19
Welcome on board @Bjvitto! Thanks for trying to restart your Charge 3. If this process doesn't work, perform a long restart:
Hi @ChrisKelley! Sorry to hear you go. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.
Hello @James_Vierkant! If you're still having difficulties with your Charge 3, since you have an open case with our support team, please feel free to reach them back. They'll be more than glad to assist.
I'll be around if you need further assistance!
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03-18-2019
14:17
- last edited on
03-22-2019
07:43
by
MarreFitbit
03-18-2019
14:17
- last edited on
03-22-2019
07:43
by
MarreFitbit
Hi. I tried the restart and that isn't doing anything. My fitbit is still displaying 001 and will not go to the charge option so I can restart. Any suggestions?
Edit: So I just spoke to customer service. And I had previously tried the restart method. Holding for 8 seconds. The lady was very nice. And was ready to offer some solutions, if the first one didn't work. She told me to clean the contacts of the charger and the fitbit and hold the button to reset for 15 sec. The happy face came on and my fitbit started working again. I hope for other people it is a simple solution. And I hope it doesn't keep happening, like I have been reading.