001 error on Charge 3

[Anstef]

After loading my charge 3 there appeared the Fitbit icon with the error code 001. I tried a restart and the smile Icon appeared. But now the watch is blocked with the smile icon. When I try another restart the smile icon begins to blink. I bought this watch in April 2020. Do I have to send it to a technical support ? Where can I find a technical support in Munich. 
thanks for a quick response 

Andrea

[SunsetRunner]

Hello @Anstef 

If your Fitbit shows error code 001 try a normal restart first if you can a few times. Sometimes it takes more then one attempt at a restart.. When a normal restart does not work, try changing the clock face though the Fitbit App : https://help.fitbit.com/articles/en_US/Help_article/2311.htm

If it’s still not working you can try a long restart. Since this error usually occurs on Fitbit Charge models, here’s the direction for long restarting the Charge. Please follow these instructions step-by-step.

How to perform a long restart on a Fitbit Charge

1. Plug the charging cable into your Fitbit and connect to power for charging
2. Once you plug it in, press and hold the side button down for 15 seconds. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass
3. After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. You should see a black screen and not the smiley face icon
   1. If you see the sad smiley face or error code 001 again, repeat steps 1-3
4. Wait a few seconds, and then plug the charging cable again into the Fitbit
5. Wait for the happy smiley face icon to appear on the screen

😉 Hopefully this helps. Let me know 

[Anstef]

Unfortunately it doesn’t work. I tried it several times with the timer to respect the 15 seconds. When I put on the charger the smile icon appears with two little vibrations- then I hold the button for 15 seconds and the progress bar appears with six vibrations. Then I put off the charger but the watch doesn’t restart . The screen remains black and the button doesn’t work. When I put it on the charger again, the smile icon appears and after two seconds the progress bar and so on … There is no connection between the App and the watch and there is no way to connect it so I can’t try to change the watch screen. I include a few pics. Please tell me, what else can I do? Fortunately I have my old charge 2 which still works fine. I changed it because of the new look of the charge 3 but I’m really disappointed. I bought it in April 2020 and it is already broken a few month after the warranty has expired……:([image0.jpeg][image1.jpeg][image2.png][image3.png]

[SunsetRunner]

Hello again @Anstef 

I’m really sorry the long restart didn’t resolve the issue. Unfortunately, because your Charge 3 isn’t connected, changing the clock face doesn’t work either. I’m sure it’s super frustrating. You mentioned you have a Charge 2 that is indeed working. When you were performing the long start on the Charge 3 was your Charge 2 already up and running? Connected to your Fitbit App? I’m bringing that up because having two Fitbits connected to one account causes confusion and conflicts. If so try removing the Charge 2, log out of the Fitbit App, restart your phone, log back into the Fitbit App and try the long restart again. 
if the problem persist I’d contact Fitbit Customer Service using their online live chat support. You can begin your live chat here: https://myhelp.fitbit.com/s/support?language=en_US

[Anstef]

I did everything like suggested.
I removed the Charge 2 from the App but it doesn’t work with the restart. So I will call the support as soon as possible .
It’s very frustrating and if the problem can’t be resolved it’s definitely my last Fitbit and I will change to another smart watch.
Kind regards[image0.jpeg]

[LZeeW]

@Anstef   I'm moving this thread to the Other Charge Tracker forum, a better fit for your issue.

[AndreaFitbit]

Welcome to the Fitbit Community, @Anstef. Thank you for your assistance @SunsetRunner, @LZeeW. I'm sorry to hear about the error that appears on your Charge 3 and thank you for troubleshooting this issue with us.

I noticed that you got in touch with our Support Team and are receiving assistance.

Keep on visiting the forums.