Charge 4 Incorrect date and hour, can't move to bright display

[katcal123]

I can't get my fitbit Charge 4 to go to bright mode and I can't change the date and time which did not automatically update to the correct time.  Thank you.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @katcal123! Welcome to our community forums!

Thank you for sharing with us that your Charge 4 has the incorrect hour and date, also that you are unable to change the brightness on your screen. 

The date and time should be automatically corrected when you sync your Fitbit with the app, as this information is taken directly from your phone. If they remain incorrect after syncing, please verify that the location on both your phone and the Fitbit app is correct, if it's correct try this steps: 

1. Go to your mobile app.
2. Tap the gear icon in the top right corner.
3. Swipe to "App Settings"
4. Tap “date, hour and units”
5. Choose "time zone"
6. Turn off "Automatic time zone"
7. Under "Select time zone" look for your country's time zone.
8. Sync your watch and the app.