help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

11 month old charge 3 not working at all

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2020 19:34 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-26-2020 19:34 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

My screen was partially grey, I tried a reboot and full charge.  No response at all.  Are these only functional for a year?  Not sure what else I can do?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-26-2020 20:04

‎04-26-2020 20:04

Try to change the clock face & see if that helps - it’s one of the suggestions they gave me before for a goofy issue - you have to change it from the app - try to pick a clock face you never used before,...  good luck 

Best Answer
0 Votes

‎04-27-2020 08:04

In response to Mamapirate

‎04-27-2020 08:04

Thank you Mamapirate- I think it’s terminal.  I can’t get the battery to charge at all so syncing for a new clock face isn’t happening either.  I appreciate your help!

Best Answer

‎04-27-2020 08:19

‎04-27-2020 08:19

Mine completely quit on me this weekend after fully charging it on Saturday morning. I noticed it was a little 'glitchy' on Friday, not recording one of my long runs (exercise), same on Saturday, and then yesterday it just completely died. 

Best Answer
0 Votes