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15 months and Fitbit strap connector broken

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‎03-28-2022 07:15 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎03-28-2022 07:15 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

I bought the Fitbit Charge 4 January 2021 and now the connector to strap is broken so I can't use it. I've seen this is a known issue. It's a design flaw in my opinion.  The item should either be fixed free of charge or replaced. To have this happen after just 14-15 months is ridiculous.

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4 REPLIES 4

‎03-28-2022 08:02

‎03-28-2022 08:02

Just had same problem and it was replaced in two days, register your problem on your account and you will hear right back from them.

 

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‎03-28-2022 08:10

‎03-28-2022 08:10

I had this problem. Called them, sent them pics, they sent me a replacement piece. Found it wasn't a new replacement, was refurbished, country of origin was shown as Vietnam. Have had it around 2 weeks and the battery is not the best either. Needs charging about every 3 days. Don't think I'll stick long term with Fitbit. Not impressed with app this week either.

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‎03-28-2022 09:15

In response to Liz_Suisse

‎03-28-2022 09:15

Ok I'll give that try.  Thanks ☺️

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‎03-28-2022 13:01

In response to MeK8

‎03-28-2022 13:01

Well I just finished arguing with the fellow on Twitter where I was told I could send a direct message and this is the final outcome despite telling him I would never buy another Fitbit and I'm disappointed.  I will never buy another now for sure.  I was offered the 35% discount.  As if I'd even buying another Fitbit now. 

 

"This is definitely not the experience we want you to have. Our limited warranty provides replacements for trackers deemed to be defective within 365 days from the original purchase date. For more information about our warranty, see: https://help.fitbit.com/articles/en_US/Help_article/1126.htm…. If a customer didn't meet the warranty conditions, we offer a courtesy discount towards the purchase of a new one. We appreciate your understanding."

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