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“25 minutes of activity while asleep?”

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‎12-08-2019 02:17 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎12-08-2019 02:17 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

Twice this past week my fitbit has shown that I was active for over 25 minutes when I get up in the morning.  What is happening - am I sleepwalking or what?   Could my heart rate be raised so that it looks like I am exercising?  

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‎12-09-2019 05:49

‎12-09-2019 05:49

@Clematis1 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 recording activity while you sleep. This isn't normal so I suggest you 

clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  This is help discard any high heart rate and the restart should help with the tracker's function. Also make sure no third party app linked to your account is saving any activity on it.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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4 REPLIES 4

‎12-09-2019 05:49

‎12-09-2019 05:49

@Clematis1 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 recording activity while you sleep. This isn't normal so I suggest you 

clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  This is help discard any high heart rate and the restart should help with the tracker's function. Also make sure no third party app linked to your account is saving any activity on it.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-09-2019 06:46

In response to AlvaroFitbit

‎12-09-2019 06:46

I've cleaned the Charge 2 and turned it off and back on but I don't know how to "Turn the heart rate off, save and sync then turn it on save and sync again"  where do I do that? .

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‎12-09-2019 08:57

In response to Clematis1

‎12-09-2019 08:57

@Clematis1 thank you for the update.

 

You can follow this article to change the heart rate settings for your Charge 2.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-09-2019 12:36

In response to AlvaroFitbit

‎12-09-2019 12:36

Thanks again it seems to be working ok but I won't really know for sure till the morning. 🤞

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