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2nd broken fit bit band

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‎08-22-2022 07:49 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

‎08-22-2022 07:49 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

I have a Charge 4 and didn't even have it a year when the piece on the actual device somehow detached from the band. After dealing with this happening daily I finally contacted customer service and was sent a new Fitbit. Not a year later and the same thing happened. This time the whole piece that the band attaches to broke off of the device. I contacted customer service and they said the warranty dept would reach out to me. My device is out of warranty of course, so they offered me a 35% off discount. That's great and all but I do not want this to continue to happen so I am hesitant on getting a new device. Has anyone had issues with the band staying attached on the new Charge 5? 

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‎08-22-2022 09:56

‎08-22-2022 09:56

Look on eBay for a replacement at a fraction of Fitbit´s cost.  There are lots of bands to choose from and they snap off and on easily.  I bought a woven one in teal for about $8.  Fitbit missed the ball.  These shouldn´t be a problem to replace, but they also shouldn´t last such a little amount of time!

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