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7 day summary for Charge 2 not working on Android phone

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‎04-29-2020 16:14 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-29-2020 16:14 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Hello I searched the forum but most questions were several years old and for iPhones, not Android. I have a Samsung s10e phone. The Fitbit app is updating the daily steps but it has not updated the weekly steps for several days. I walked 19,000+ steps today and the daily total synced but weekly summary under Friends tab is still wrong. I turned the phone on and off and followed other trouble shooting steps but none of them worked. Thanks for your help.

 

Lori

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‎04-30-2020 10:31

‎04-30-2020 10:31

Your asking about your leaderboard? 

How many steps is it off. 

That is today's steps plus the last 6 days totals. 

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‎04-30-2020 14:15

In response to Rich_Laue

‎04-30-2020 14:15

Yes it did not update for several days the total steps stayed exact same but daily steps synced each day. I added up current day + 6 days back and total steps should be 21000 higher. 

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