Access denied error while trying to change profile photo

[SunsetRunner]

How do you change profile photo keeps saying access denied

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? Can you please share with me a screenshot of the error message you receive? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[SunsetRunner]

I'm using Samsung s20 I've tried everything and still comes with access denied

 

[SunsetRunner]

I have even uninstall and re installed and still says it everything is upto date

[RicardoFitbit]

Thanks for your reply and for the screenshot that was attached @SunsetRunner.

Since this issue is occurring with the Fitbit app for Android phones, can you please try changing the profile picture on Fitbit.com website? This way, I'll be able to identify if the issue is with your profile or the Fitbit app as itself.

I'll be waiting for your reply, thanks for troubleshooting this situation with me. 

[SunsetRunner]

Hi

It let me change it on the website so looks like the problem is with the app.

[RicardoFitbit]

Your update is appreciated @SunsetRunner.

I've passed along the information of your issue to the appropriate department to look further into it because it seems that this issue started after the Android update was released, thanks for bringing this specific issue to our attention because we are always striving to improve the Fitbit experience with our products and services. In the meantime this get investigated and solved, I'd recommend you to keep your Fitbit app up to date because an update will be released to fix this matter.  

Your patience is appreciated, please don't hesitate to contact me back if you need anything else from my end.

[DEBBYHARLEY]

Me too same phone

[RicardoFitbit]

Welcome aboard @DEBBYHARLEY, thanks for bringing this to my attention. 

I'm sorry to know that you're experiencing the same issue with your phone. For us to move on, can you please try the troubleshooting steps that were shared on this post and let me know if the issue persists?

I'll be around.

[DEBBYHARLEY]

I have numerous times 

Sent from Yahoo Mail on Android

[cjones26]

@RicardoFitbit  -- I have attempted the steps outlined in this post to no avail.  I am also using a Samsung Galaxy S20+.

[PriyankaM]

Hi, I'm facing this issue as well.  I'm using a Samsung S20 plus. I have tried all troubleshooting steps given above

[SaydrenKoth]

I am also having this problem as well.  I have a Galaxy S20 5G.  I attempted all the troubleshooting steps above to no avail.  I also modified the fit bit app permissions in Android manually but that also did not work

[thmist746]

I am having the same problem. And have tried all the trouble shooting steps outlined. Frustrating 

[AAHS84]

I've also tried all the troubleshooting options and attempted to change my profile picture from the website, but still can't change, edit,  or delete my profile picture.  I contacted chat and was told someone would contact me but an estimate on when couldn't be provided.  

[StephJose24]

Same my android phone does NOT let me upload a profile picture either. 

[PriyankaM]

Is your phone Samsung S20 plus as well?

Thanks and Regards,
Priyanka 

Moderator Edit: Personal info removed

[zentiac]

I have a Samsung s20+

Same issue with app permissions.

[Rfranklin]

I have a Samsung Galaxy S10 and I have been unable to update my profile photo using the app as well as accessing the desktop version. Troubleshooting steps did not resolve this issue. Is there a fix in place for Android users?

[SunsetRunner]

I have the same problem, Samsung s20 5G