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Accidentally removed Charge 2 from phone

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‎10-10-2019 21:16 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-10-2019 21:16 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I accidentally removed my Fitbit from my phone so now when I am trying to set it up again. It is not connecting. 

 

 

Moderator edit: updated subject for clarity

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‎10-13-2019 07:06

‎10-13-2019 07:06

@Akshat1509 Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you setting up your Charge 2 again. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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