Active Minutes Not Syncing

[Ktorrez]

I have the Charge HR and for a week now it hasn't been properly syncing my active minutes. I workout between 30-45 minutes a day around 1/2 in the afternoon. I hold down the button on my Fitbit to log my workout and hold it down again to end it. When I sync it to my phone, the workout gets logged but the active minutes do not. A few days in a row it has logged by active minutes but not until 6-7 hours later. Yesterday however it did not log my active minutes at all. I have already tried resetting the device. Please help!

[Tomduffy]

I notice this problem over the last few days. The Active minutes are zero and i did a restart

[TarinFitbit]

Hey guys @Tomduffy @kwilli49 thanks for join us! 

@Tomduffy there is a New Fitbit app version, I totally recommend to Update your Fitbit App to the Latest Version, that helped me.

@kwilli49 at this point I recommend Contact Costumer Support, they will be more than happy to help you.

I hope you an be back on track soon guys! 

[veneidig]

tried this didn't work

[Tomduffy]

Download latest version of software and restart. In order for active
minutes to sync exercise has to be very active. A slow walk won't do it

Tom

[MJDRed]

I'm having the same issue with the Fitbit One.  I had walked for 21 minutes in the morning, then biked for 42 minutes in the evening.  When I initially logged it, I had a total of 63 active minutes, but then I found I had entered the incorrect amount of calories burned.  Unfortunately, you can't edit the entry, so I had to delete and reenter.  When I did that, my total active minutes went back down to 21.  I have tried rebooting the app, taking off wifi and Bluetooth, then rebooting Bluetooth and the app.  Still will only indicate 21 active minutes.  I think there at least needs to be an edit feature added to the exercise portion, like there is on the food.  

[Tomduffy]

Yes I think there must have been some issue. I noticed yesterday that it
stopped recording after 20 minutes even though I did another 20 minutes. It
seems ok today but could be a fitbit issue

[TXFireMedic84]

Thank you for posting this method...I've been having some issues with my FitBit Charge HR and this worked perfectly on the first try!! You're a lifesaver!! Thank you sooooo much!!

[Tomduffy]

That's great

[dee1202]

 I am having the same problem mine is not picking up any active minutes for like 4 days now. I looked at it at one poing on Thursday and it said 58 min then i looked a few minutes later and it said zero and has been that way ever since

[Tomduffy]

It only measures active exercise.

[SuzetteM]

I'm having the same issue with my charge hr. I have tried everything suggested in this thread, but it's still not logging the active minutes. Today I did 30 mins on my rowing machine and no active minutes were logged. This is the first time this has happened to me and it's messing up my goals that I like to achieve by the end of the day. I'm at a loss and very disappointed. It's too late to call Customer Service, but from a couple of posts, that probably won't help anyway. 

If anyone else has any suggestions, I would gladly try them.

[NinSS]

Active minutes nit syncing. Huh. Can they be entered manually?

[dee1202]

I dont know how to enter anything manual i just give up worrying about it

[Tomduffy]

Sometimes unless the exercise is very active it won't register. A

[dee1202]

I know that but I am talking about at least an hour of walk. I reloaded it on my computer and it is better than it was but still does not always register.

[theonlynikki]

Unfortunately that did not work for me.  😞  Active minutes STILL not syncing.

[Domino72]

This post is 3 years old but still solved my problem. Charge 3 still will not sync properly if on wifi. Turned it off and BT took over and synced everything. Stupid app. Not buying another Fitbit. Am done. Thanks Ktorrez. 

[KrauseMama]

Have the Alta HR. Friend gave it to me last week. Worked out 60 mins high i density and never synced active minutes. Trouble syncing in General. Reset device multiple times. Loaded as a new device twice and deleted and reinstalled app 3 times. Bit annoyed. 

[SunsetRunner]

That worked for me! thanks so much -everything else - turning on/off, resetting, factory resetting didn’t work but disconnecting wifi, reconnecting bluetooth worked - 

[Guru0707]

Thank you so much! That trick worked!!👏👏