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Active Minutes disappeared after syncing-Charge 3

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‎05-18-2022 18:53 - last edited on ‎05-19-2022 18:25 by Fitbit Moderator

‎05-18-2022 18:53 - last edited on ‎05-19-2022 18:25 by Fitbit Moderator

My charge 3 showed 46 active minutes. After I charged my Fitbit it now shows 0 activity minutes. Where did they disappear to?

 

Moderator edit: updated subject for clarity

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‎05-19-2022 18:24 - edited ‎05-19-2022 18:25

‎05-19-2022 18:24 - edited ‎05-19-2022 18:25

Welcome to the Fitbit Community, @BK6200.

 

Thank you for informing us about the issue you experienced with your Fitbit Charge 3.

 

Our team is aware of this issue some users have reported with Active Minutes disappearing after syncing and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Have a nice day.

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