Active Minutes on the Charge 2

[betterandbadder]

My Fitbit is not recording activity minutes properly. I'll work out for 50 minutes and walk my dog 3x a day at 20-30 minutes each and my activity level says zero minutes of something like 18 minutes.

I look at my logged exercises and they are there, but are not being translated to "activities." 

Was on the phone with "support" for 1 1/2 hours. They finally said it was a known issue and to just wait and see or buy another fitbit. So their solution to technical issues is to give them more money and buy another one.

Anyone else have this issue and found a workaround? I already restarted the fitbit, uninstalled and reinstalled app. Still issue.

Moderator edit: updated subject for clarity

[dmbell]

I with you.  What alternatives are you looking at?  Apple, Garmin, other?  At least this time I've been educated enough to do the research and find all the glitches and recognize the poor customer support BEFORE I make the purchase. 

[chrissy1234]

I am having the same issue and I am not getting anywhere with fitbit. they keep asking me the same questions. I ONLY GOT THIS FITBIT CHARGE 2 THE LATER PART OF DEC. IT WORKED GREAT FOR A MONTH NOW IT DOESNT LOG ACTICE MINUTES SO FUSTRATING.

[betterandbadder]

@dmbell I can't list the alternative here as they delete any mention of other products. But you can probably figure out which one I'm transitioning to.

[dmbell]

Getting the same nonsense response on this thread also

https://community.fitbit.com/t5/Charge-2/Re-Active-minutes/m-p/3277425#M194146

[dmbell]

and just for everyone on this thread, this issue goes back to at least January of 2017.  There are threads and similar useless responses by Fitbit to the issue we're highlighting here in the community forum at least that far back.  I stopped looking after that but I would imagine it's been going on longer.  The likelihood that the technical team is actively trying to resolve this is essentially zero.

[JuanFitbit]

Hi @betterandbadder  and @dmbell , nice to see you around. Thanks for taking the time and share your experiences with the support. 

If you have any doubt of their processes, you could ask them further. The'll be glad to explain you a bit further about the situation.  

Please visit our discussion forums. There are several users who are interested in fitness, healthy eating, or better sleep among other topics and share many tips. They will be happy to meet you there.

Let me know if you have further questions

[SunsetRunner]

Mine is doing the same thing, along with heart rate jumping from 88 to 130 than 80. When I try to reset it it drains my battery down to nothing. 50 minute cardio work out this A.M. with no recorded active minutes. This is my 4 or 5th Fitbit in as many years. Support has been great with replacing when not working right, But thankfully I bought a 2 year extended warranty when I ordered this one through WalMart.com. But this will be my last Fitbit, I have been averaging about 1 year out of each one.This fitbit has been gradually malfunctioning for about a week. The fitbit warranty was good til Feb  9th of this year.

[JuanFitbit]

Hi @SunsetRunner nice to see you back on the Community! Thanks for sharing your experiences with your Fitbit products and Support. I apologize for the delayed response. 

According to your description, it seems that in your case, the situation starts with your heart rate readings. As they are not consistent, and a big factor for the measurement of Active Minutes. 

Please have a look at this article, where you'll find some tips about the heart rate.

Keep me posted

[SunsetRunner]

I ended up sending my Charge 2 back for a refund, I have been wearing my old Charge, it is working great, battery draining alittle too fast but its been consistent with  everything else. I did buy a Garmin vivosmart 3 and hated it. Going to wait awhile & read reviews on Inspire hr & Charge 3, than decide between the two.

[betterandbadder]

My warranty expired 35 days before I started having issues. had it just over a year. They would not exchange or refund. I won't reward that type of horrible customer service with buying another one.

[dmbell]

My wife has had a charge 3 for a three months now.  No major issues but it has failed to sync and needed to reset it twice so far.  It is recording everything accurately though.  Now that the 45 day warranty is coming to an end we'll see how it goes.  Too bad on the Garmin, that was my next choice.  I'll have to keep shopping around. I'm hoping I'll get another  9 months out of the Charge 2 and then see what the competitors release for 2020.

[JuanFitbit]

Hi @SunsetRunner @betterandbadder @dmbell I'm glad to see you back on the Community!

@SunsetRunner Thank you for letting us know about your decision on returning the Charge 2. Please let me know if you need assistance with the battery of your Charge. I hope that the good reviews of the Charge 3 and the Inspire HR will help you decide to stay on the Fitbit Family.

@betterandbadder and @dmbell Thank you for your comments. We don´t want to create frustration in our users and your comments are very important for us, please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

@dmbell please keep us posted, on how the Charge 3 of your wife is doing and if you need assistance with the synchronization. I'm glad that you are still using your Charge 2. 

Let me know how it goes.

[Lauren2019]

I have had this on going now for nearly two weeks!!! It is a joke, a new fitbit should be sent out customer service are no help what so ever, you would think you would want repeat customers.

[betterandbadder]

This issue has been going on for months for me. I've given up on it ever being fixed.

[chrissy1234]

I put mine on the charger and did a reset then I removed it from my phone and reinstalled and it now works fine
Get Outlook for Android

[betterandbadder]

I've done the ole delete and reinstall... on 2 phones (one an android, another an iphone) and reset. Still same issue.

[dmbell]

Uh oh here we go with more unhappy people!  Allow me to predict the future.....at any moment now a Moderator will jump on this thread.  We will then be regaled with advice on how to to fix it that won't work and directed to reach out to Fitbit customer service who will tell us it's our problem!

[betterandbadder]

Nail, meet head.