Active Minutes too high

[jmcdon30]

My charge 3 is counting my sleep as active minutes and affecting my calorie count. Today, it’s giving me 696 activate minutes despite only one 4 mile run.  All other readings are normal. My heart  rate readings are accurate when sleeping and my height and weight are correct. When I sync the app, the correct measurements appear for a second and then quickly change to the incorrect data. 

I’ve tried unlinking the watch, restating the watch, and then reconnecting the watch but the data is still wrong. Any tips? 

 

 

[Harlow79]

I had this issue last week while driving 9 hours from OH to TN. I only stopped twice. It said I'd been active 265 minutes.

[MN_girl80]

I'm having the same problem for about 2 weeks now. Help @Fitbit!

[Dsayko]

I'm having this same problem.  My Charge 3 is almost two years old and is suddenly recording active minutes even when I'm completely sedentary.  I had 640 active minutes yesterday while spending the vast majority of the day seated at a desk and working.  Help!

[WilsonFitbit]

Hello everyone. @Dsayko Welcome to the community forums! Thank you for the information! 

I was able to see that you have reached out to our Support Team and they have provided assistance and information. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.

Have a great day! 

[Dsayko]

Hi Wilson.  Unfortunately, the Support Team was unable to solve my problem.  Do you have any other solutions to try?  I am sitting and working at a desk right now, and my Charge 3 is showing that my heart rate is 163, and despite only doing 30 minutes of yoga today, my Charge 3 is showing 143 minutes of activity.  I've tried restarting the device, and with the Support Team yesterday, turned the heart rate monitor on and off and restarted the device again.  

[WilsonFitbit]

@Dsayko Thanks for your reply. 

I'm sorry to know that this inconvenience persists. On a side note, I appreciate your understanding but since you have received assistance from my Support Team, my best recommendation is that you continue working towards a resolution with them. In this case, you can contact them directly to the case number you have with them and they will be able to take care of the situation from there. 

See you around.