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Active hours on app don't match Fitbit Charge 3

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‎03-21-2023 10:04

‎03-21-2023 10:04

My wrist just vibrated to signify that I have done my 9 active hours, but the app seems to think I missed the first 2 hours, which I definitely didn't.

 

I have tried uninstalling and reinstalling the app to no avail.

 

How do I fix this please? 

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‎03-21-2023 11:07

‎03-21-2023 11:07

Sometimes when that happens to me, the app corrects itself if I go back to yesterday from the Today screen, then return to Today.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-22-2023 10:15

In response to JohnnyRow

‎03-22-2023 10:15

Thanks for the response. Sadly that didn't work for me, so although my tracker said 9 active hours, the app yesterday still says 7.

 

It's not the end of the world, just a shame. I think I'm going to buy a different brand now the challenges are ending anyway, as those were the only reason I bought the Charge 3 when my Alta broke.

 

Thanks for trying to help. I appreciate it. 🙂

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