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Active minutes being recorded when Fitbit is not being used

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‎06-16-2019 10:07 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-16-2019 10:07 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

I’ve been taking my Fitbit off in the evenings and at night. Several evenings later on my Fitbit has registered about 100 active minutes when it’s  been off my wrist. Has anyone else encountered this? Many thanks. 

 

Moderator edit: Subject for clarity 

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‎06-17-2019 12:01

‎06-17-2019 12:01

Hello @SunsetRunner thanks for sharing this, I'm happy to help you with your active minutes concern and give you a warm welcome to our Community Forums.

 

Seems odd that your Charge 2 is registering actives minutes when you're not even wearing the device, certainly this is not a common situation nor the way we designed this specific feature. That said, if you haven't already done so, I recommend you to restart your device with the steps that are specified on: How do I restart my Fitbit device? and let me know how it goes. For more information about active minutes, you can check: What are active minutes?.

 

I'll be here if you need anything else.

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