Active minutes not always tracked

[Knd]

I just recently got the charge 2 after my first charge took a crap. Either way, i have noticed that my charge 2 doesnt always record my active minutes. Its frustrating to see i work hard and get no show for my work. Any suggestions? 

Moderator edit: subject updated for clarity

[Anniemacca]

I find that when I’m doing an exercise class my Fitbit doesn’t give me as many active minutes as I’ve actually done so I log my class in manually on the app and then it credits me with the full amount of minutes.

Sent from my iPad

[Tracylovesbeer]

I used to get them regularly

[ScottsProjects]

Restarting my fitbit fixed the issues I was having tracking my active minutes so I made a video on how to restart my fitbit charge 2 here:

https://www.youtube.com/watch?v=hlfSejr6ZRQ  

[Forbidden1]

My new Fitbit does not register active minutes I can get 28 minutes of aerobics on the exercise but no active minutes and burn only 34 calories????? It did work in the beginning but not anymore. 

[Marzillis]

My Fitbit charge 2 is still not recording active minute I weight lifting or do some sort of cardio sculpt for 30 to 40 minutes a day - I log it and still nothing

[HeydyF]

Hey @Marzillis, welcome to the Community! So even after you logged your activity, weight lifting, in this case, they still not showing, right? If so, I'd like you to tell me, are you trying to log your exercise over the Fitbit app or through your computer? Also, I'd like you to take into consideration how active minutes are tracked. It is necessary intensity and time for them to be recognized by your Charge 2. Please take a look at this help article: What are active minutes?

Keep me posted! 

[molswashere]

I am having same issue with my Charge 2.  Almost each week there is a day or so that it does not recognise as an Activity day … this particular day I did 47 mins and it exceeded one of the other days, yet on my weekly goal, it was not recognised as an exercise day.  This is fusatrating.  I have closed the app, and restarted, rebooted the watch (though I think it is an app problem) and I cannot get that exercise day accepted unless I log manually, which beats the purpose of having the watch.  I have other problems with the fitbit watch, so am getting close to moving on with another brand.  These forums seem to go on and on, with people having same problem years on end.  I am not sure if fitbit are doing anything.  We should not have to have all these workarounds to get a watch to do what it is supposed to do.  I bought  the watch to track my activities, so that I feel good … when it misses things such as exercise (and steps which is my other issue) it totally takes away the reason why I bought the watch.   Would be good if fitbit actually fixed these issues, instead of these forums continuing, with people having the same issues over and over  again .. for years …

[Forbidden1]

After I posted my problems with my watch not tracking my exercise the problem was fixed within a couple of days. I did nothing different. So I was thinking that someone is reading theses problems and are correcting the problems with the app. It's been over a year and I have not had the problem again.

Sent from my iPad

[molswashere]

Thank you for your reply.  Unfortunately, it has been a problem for me intermittently - I could get weeks with it doing the right thing, then it would happen again.  The latest is two weeks in a row.   I set my goal to 6 days a week, but most weeks I do 7 , but of course with it missing a days activity it only records the 6.  I’m mainly frustrated, because I bought the fitbit to encourageme to keep going, and it is funny how that even though I have done the work, and it isn’t recorded, I still feel I have failed.  This is just me, others might be happy with finding workarounds, and playing with all sorts of things to just get the fitbit to record what it should.  It has some wonderful things, in the watch and the app, but these wonderful things don’t amount to much if they don’t work.  I thank you again for your reply, and will see how I go, but am seriously looking at some other brands after owning a fitbit for 5 + years.

[Lmongold67]

My fitbit just started only tracking so many active minutes when I exercise more it was ik before what gives on my dashboard it says what active minutes it really was not happy at all