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Active minutes not being recorded

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‎08-08-2019 17:13 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-08-2019 17:13 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

My active minutes are not being recorded all week.  I’ve been on the treadmill twice this week and no activity is being shown.  Did you change something?  Why is it not showing up in my active minutes?

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎08-09-2019 17:20

‎08-09-2019 17:20

Hello @SunsetRunner welcome to the Community Forums, it's a pleasure to help you with this situation.

 

I appreciate the details that were shared in your post. To better assist you with this situation, can you please let me know when was the first time you experienced this situation and how many times since then? Also, which mobile device you're currently using? Your Charge 2 shows the active minutes on the device but such information isn't being synced with your Fitbit account?

 

In the meantime I receive your answers, please try restarting your Fitbit device to refresh its performance.

 

Keep me posted. 

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‎08-09-2019 18:31

In response to RicardoFitbit

‎08-09-2019 18:31

I sync my Fitbit with the app on my iPhone. All this week no active minutes were displayed in the app. Today my active minutes were finally displayed in the app. Not sure if it was a result of the upgrade that I did in the app yesterday or what. But it seems to be working as of right now.
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‎08-19-2019 17:58

In response to SunsetRunner

‎08-19-2019 17:58

Thanks for your reply and update @SunsetRunner, sorry for the delay in responding your post.  

 

I'm happy to know that your active minutes are now showing on your dashboard after the Fitbit app update. Please do not hesitate to contact me back if your require further assistance or if you have any additional questions for me to answer, I'll be here.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around. Smiley Happy

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‎08-19-2019 18:19

In response to RicardoFitbit

‎08-19-2019 18:19

Actually now I’m noticing that my treadmill minutes aren’t being recorded. Last Friday and today I was on the treadmill and nothing showed up under exercise. It did record them as active minutes though. Not sure I like this update. Seems slow to sync now and takes a while for battery level in the app to show what my Fitbit battery level is showing. It always showed exact same percentages on both before the update.
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