Active minutes not recording in dashboard or app

[ebriggs]

My account shows many days where I had voluminous activity but no active minutes.  I did a search and most of the responses seem to be of the variety of "maybe your Fitbit didn't record the continuous activity."  That can't be the case with my issue.  Case in point - I ran the Miami Marathon on January 27, 2019 and ran 26.2 miles straight over 5 and a half hours (see screenshot attached) - so this is obviously not a question of the *activity* not recording, but a glitch in the *active minutes* not recording

[Marty18]

I've been having the same issue.  The active minutes aren't even recording on my fitbit.  At first I thought maybe I wasn't getting enough consistent minutes for it to registered, but after an intense 30 minute bike ride today, I still had nothing.  I definitely should of had some active minutes from it.  I tried resetting my fitbit, but no change.

[RebLitt]

Mine stopped recording yesterday.  It is synced with My Fitness Pal and it registers there but not on my FitBit dashboard.