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Active minutes when asleep

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‎05-30-2019 06:36 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-30-2019 06:36 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

My charge 2 is calculating active minutes even during sleeping..since it is calculating the active minutes, calories burnt is also high.... i tried resetting too but still it is calculating...need help.... i'm having this problem recently...

 

Moderator edit: Subject for clarity 

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‎05-31-2019 15:43

‎05-31-2019 15:43

Hello @njan thanks for bringing this to my attention. Let me give you a hand with this situation and a warm welcome to our Community Forums. 

 

Seems odd that your device is calculating active minutes while you're asleep, this is certainly not the way we designed our device and this specific feature. For me to better assist you, can you please let me know how many times you experienced this and when was the first time? Also, are you receiving sleep logs accurately? Please share as many details you can so I can provide you with accurate information to resolve your concern. I recommend you to check our help article: What are active minutes? to learn more about active minutes. 

 

I'll be looking to your reply, thanks for restarting your device prior contacting us. Let me know if you need anything else too. 

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