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Activity from Charge 3 is not showing in Fitbit app

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‎01-13-2020 17:40 - last edited on ‎09-24-2020 19:06 by

‎01-13-2020 17:40 - last edited on ‎09-24-2020 19:06 by

Last week I updated the software on my Fitbit. Activity is no longer showing in the app. If I login to the dashboard all activity is showing. I have done a soft test twice to no avail. 
I don’t want to lose all my data, what’s the best thing to do?

 

 

Moderator edit: updated subject for clarity

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‎01-14-2020 13:55 - edited ‎05-23-2025 06:22

‎01-14-2020 13:55 - edited ‎05-23-2025 06:22

Hello there @Nicola9232, welcome to the Community Forums. Thanks for the details provided and for your time while troubleshooting this situation. 

To better assist you, can you please send me a screenshot of your Exercise Activity in the Fitbit app? Is the tile no longer appearing? Is your Charge 3 properly syncing? For instructions about how to add a photo, click here. 

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


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‎01-16-2020 14:27

In response to MarreFitbit

‎01-16-2020 14:27

Hi there

Thank you for your reply. 

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