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Activity tracker and movement notifications stopped working

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‎02-02-2022 10:36 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

‎02-02-2022 10:36 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

About three weeks ago my tracker stopped auto-recognizing my exercise and stopped giving me notifications of any kind, including notifications to move (which I like). I read forums and tried all kinds of fixes but nothing worked. My exercise shows up on the active zone minutes but not in my exercise tracker.

 

i chatted with support and they continued to say I am not exercising for more than five minutes at a time or I must be stopping for too long during exercise. Not true, and the active zone minutes show it. They said I just have to turn off auto-recognize and manually start the exercise when I want it. But why? And why did all this stop working very suddenly?

 

anyone else have this problem and is there a fix? Not having notifications is also a real drag.

The Fitbit is seven months old and worked great until mid January.

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‎02-02-2022 10:48

‎02-02-2022 10:48

Make sure you are not in DND or Sleep Mode.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-02-2022 10:50

In response to JohnnyRow

‎02-02-2022 10:50

Thanks, I'm not. 🙂

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‎02-02-2022 12:02

‎02-02-2022 12:02

I am having the same problem.  My computer and my android phone show different active minutes.  It is usually by 10-15 min.  My charge 4 also stopped telling me when to be active.  That hasn't worked for over 2 months.  I have tried everything to fix these problems.  I have had a Fitbit for over 10 years and I have never had such problems.   Has there been a recall on the Charge 4?

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