10-20-2020
12:16
- last edited on
11-12-2020
13:24
by
MatthewFitbit
10-20-2020
12:16
- last edited on
11-12-2020
13:24
by
MatthewFitbit
My Fitbit Charge 3 has been giving me steps in the middle of the night only on Tuesdays and Thursdays. With the exception of one day all the steps are added at 3:15am when I am asleep. The steps vary from a couple of thousand to 26,000+. As far as I can tell the problem started in August.
I have contacted Fitbit and their answer was to factory reset my Fitbit, uninstall the fitbit app and reinstall it, make me walk exactly 100 steps to see if it's tracking properly. After doing all of these things, the company sent me a new Charge 3 and I had the same results. All this leads me to believe it's a programming issue and not a device issue. Fitbit is currently sending me a third device after troubleshooting the second device with no changes.
The following is a list of all the occurrences that I have noted and a few screenshots:
October 20, 2020 9,913 steps 3:15 am
October 15, 2020 11,732 steps 7:00 am
October 13, 2020 7,603 steps 3:15 am
October 8, 2020 4,772 steps 3:15 am
October 6, 2020 21,195 steps 3:15 am
October 1, 2020 4,966 steps 3:15am
September 29, 2020 4,035 steps 3:15am
September 24, 2020 26,621 steps 3:15am
September 22, 2020 20,303 steps 3:15am
September 17, 2020 7,619 steps 3:15am
September 15, 2020 3,718 steps 3:15am
September 10, 2020 7,013 steps 3:15 am
September 3, 2020 23,379 steps 3:15am
September 1, 2020 17,176 steps 3:15am
August 27, 2020 2,037 steps 3:15am
August 18, 2020 1,728 steps 3:15am
August 4, 2020 9,585 steps 3:15am
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