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Adding my charge 2, back to my account.

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‎10-06-2019 17:47 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-06-2019 17:47 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

So, I've accidentally deleted my Fitbit from my account, via the app. Unfortunately when I got to sync it again as a "new Fitbit," I'm unable to. Does anyone know of anyway I can either factory reset my charge 2 or recover it back to my account.

 

Thank you 

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‎10-06-2019 18:35

‎10-06-2019 18:35

Make sure you are logged into the  same account; then add it as a new device.  As long as you are in same account, it should add it right back and have all your data still there, just as if you had  a problem with old tracker, removed it, then added a replacement.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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