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After updates syncing slow for Charge 3 and iPhone 7

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‎08-01-2020 11:45 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎08-01-2020 11:45 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

It seems after the most recent update that my Charge 3 is very slow syncing with my iPhone 7. Usually I have to log out of the app and sign in again and wait. 

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‎08-05-2020 14:56

‎08-05-2020 14:56

Thank you for visiting the Fitbit Community @zdz.

 

I'm sorry to hear that you are experiencing difficulties to sync your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Our has just released a new version of the Fitbit app (3.27). You can check your current version and update by following the steps on this article on the section "How do I update the Fitbit app?".

 

If this doesn't help, please follow our troubleshooting steps to resolve syncing issues.

 

Please let us know if you have any question.

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